Updated 2026-03-26
Use this page when you need account help, billing help, a bug report, or a privacy request.
For the fastest response, email us from the address attached to your Fasaha account and include your device, OS, app version, and a short description.
Account access or sign-in: tell us your sign-in method, the email on the account, and the screen that blocked you.
Billing or subscription: include the store you used (Apple or Google), your purchase date, and what you expected to happen.
Bug report: include the exact steps, what happened instead, and a screenshot or screen recording if possible.
Privacy or data request: tell us whether you need access, correction, deletion, or another privacy action.
Tell us your device model, operating system version, app version, and your app language. This usually saves a full back-and-forth.
List the steps in order, note whether the issue is consistent or intermittent, and include the time the problem happened if you know it.
Do not send passwords, one-time codes, or payment card details. Your account email, subscription store, and screenshots are enough for us to investigate.
Read common answers in FAQ before filing a bug if you are unsure whether a behavior is expected.
Use Delete Account if you need the external deletion flow required by app-store policy.
Use Privacy Policy and Terms of Service for legal and data-handling details.