Legal
Updated March 15, 2026
You can request deletion of your Fasaha account and associated consumer data by emailing fasaha.app@gmail.com. This page exists so you can initiate deletion outside the app, including for Google Play policy compliance.
For security, we verify account ownership before processing deletion. Some limited records may be retained where required for legal, tax, fraud-prevention, security, or subscription dispute purposes.
Send an email to fasaha.app@gmail.com with the subject line "Delete Account".
Whenever possible, send the request from the email address linked to your Fasaha account. If you cannot, include your Fasaha account email, display name, and the platform you used (App Store or Google Play).
You can also start deletion inside the app from Settings → Account → Delete Account.
Before deleting an account, we may ask you to confirm control of the account email or complete another reasonable verification step. This helps prevent unauthorized deletion requests.
Once a verified deletion request is processed, we delete or de-identify the consumer account data associated with that Fasaha account, such as your profile, saved learning data, vocabulary history, progress history, and uploaded profile photo, subject to the retention exceptions below.
We may retain limited records if we are required or permitted to do so for legal compliance, tax and accounting obligations, fraud prevention, security logging, abuse prevention, chargebacks, or dispute resolution.
Where retention is necessary, we keep only the minimum data reasonably required for that purpose.
Deleting your Fasaha account does not automatically cancel an active subscription billed by Apple App Store or Google Play. You must cancel recurring billing in the storefront where you purchased the subscription.
We aim to review verified deletion requests promptly and respond within the timelines described in our Privacy Policy or as otherwise required by applicable law.